Sold Visual LLC ("Sold Visual," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, share, and protect information about you when you use soldvisual.com, book a real estate listing photography shoot with us, or otherwise interact with our services.
1. Information We Collect
When you use our services, we may collect:
- Contact information: your name, email address, phone number, brokerage, and license number when you book a shoot or contact us.
- Property information: listing address, square footage, access notes, and other booking details.
- Payment information: handled by our payment processor (Stripe). We do not store full credit card numbers.
- Usage data: pages you visit, links you click, and approximate location, collected via cookies, analytics, and pixels (Google Analytics, Meta Pixel, and similar).
- Communications: emails, text messages, and chat messages exchanged with us.
2. How We Use Your Information
We use your information to:
- Schedule, deliver, and follow up on photography shoots you book.
- Process payments, send confirmations, invoices, and receipts.
- Communicate about your bookings and our services.
- Improve our website, services, and customer experience.
- Run and measure marketing campaigns, including via Meta (Facebook/Instagram), Google, and similar advertising platforms.
- Comply with legal obligations and protect our rights.
3. How We Share Your Information
We do not sell your personal information. We share information only with:
- Service providers who help us operate: Stripe (payments), Resend (email delivery), Cloudflare (hosting), Google (analytics, workspace), Meta (advertising attribution and audience matching).
- Photographers assigned to your shoot, who receive only the address and access details needed to complete the booking.
- Legal authorities when required by law, subpoena, or to protect rights, property, or safety.
4. Cookies, Pixels & Analytics
Our website uses cookies and similar technologies, including the Meta Pixel and Google Analytics, to understand how visitors use the site, measure ad performance, and serve relevant ads on Facebook, Instagram, Google, and other platforms. The Meta Pixel may hash and transmit your email address or phone number to Meta to improve ad attribution. You can opt out of cookies in your browser settings, and you can opt out of Meta-based advertising at facebook.com/ads/preferences.
5. Your Choices
- You can request access to, correction of, or deletion of your personal information by emailing hello@soldvisual.com.
- You can unsubscribe from marketing emails using the unsubscribe link in any email we send.
- California, Virginia, Colorado, and other state residents may have additional rights under their state privacy laws. Contact us to exercise them.
6. Data Retention
We keep your information for as long as needed to provide our services, comply with legal and tax obligations (typically 7 years for financial records), and resolve disputes. Photo galleries and source files are retained for at least 12 months after delivery.
7. Children
Our services are not directed to children under 13, and we do not knowingly collect personal information from anyone under 13.
8. Changes to This Policy
We may update this Privacy Policy from time to time. The "Last updated" date at the top reflects the most recent revision. Material changes will be communicated by email or via prominent notice on our site.
9. Contact Us
Questions about this Privacy Policy? Reach us at:
Sold Visual LLC
Email: hello@soldvisual.com
Phone: (208) 499-4016
Phoenix, Arizona, United States